Jr. Sales Operations Rep

  • Sales
  • Berlin, Germany

Jr. Sales Operations Rep

Job description

CareerFoundry is building the number one online destination for career changers. As a member of the Sales Operations Team, you will help create smooth and intuitive user journeys for our prospective students, whether they are wannabe web developers or aspiring UX designers.

Here at CareerFoundry, we’re all about delivering a first-class, human-centric learning experience—and our operational systems and planning are a huge part of that! Ranging from carefully set up workflows, to well thought-through email campaigns, an expertly designed process is the glue that holds it all together.

If you too see the value in and are passionate about the creation and optimization of user journeys and processes, and enjoy helping people, we’d love you to join our Sales Operations Team.

 

Mission 

As a Sales Operations Specialist you are the mediator between Marketing and Sales Teams, and are responsible for all things CRM-related. You feel comfortable drawing conclusions from data, creating email funnels, as well as directly communicating with potential customers. You are always interested in testing new ideas, and are open to learn and grow as a professional. Sound interesting?

Then read on to discover what you’ll be doing as a part of the Sales Operations Team:

 

1. Communicating with potential customers

  • Answering user inquiries through our HubSpot CRM and via email.

  • Noticing different user inquiry trends and working closely with the Content Team on creating new resources that are valuable for our users and subscribers.

  • Creating and optimizing regular email campaigns for our various subscriber groups.

2. Managing HubSpot CRM

  • Stay up to date with HubSpot updates and platform changes.

  • Use your insights and knowledge to create CRM processes and improve user experience and efficiency.

  • Create and optimize HubSpot integrations.

  • Create reports on email campaign performance and our subscriber groups.

  • Identify and troubleshoot problems and bugs.

3. Collaborating with the Sales Team

  • Assist the Team Lead with the onboarding process of new sales reps.

  • Support the Sales Team with creating and optimizing their existing processes.

  • Analyse and record monthly progress of the Sales Team.

  • Keep track of and document sales processes to make sure everyone is on the same page.

Requirements

Requirements

  • 1+ year of experience in an operational or customer facing role.

  • Experience working with a CRM (direct experience with HubSpot CRM is a plus).

  • Experience with data analysis and reporting in Excel/Google Sheets.

  • Sharp attention to detail, a high degree of accuracy, and a natural ability to draw insights from data to improve existing processes.

  • Experience in writing email copy for promotional and newsletter campaigns.

  • Experience in creating email funnels is a plus.

  • Great time management skills and the ability to successfully run multiple projects/tasks with several team members while hitting deadlines.

  • Fluent English communication skills both written and verbal.

  • Tech-savvy and a quick learner of new programs and tools.

  • Experience in the education technology industry is a plus.

  • Basic knowledge of design and web development, specifically UX and UI design, is a plus.

Competencies

  • Flexible/Adaptable: Since we are a startup, you should be able to adjust quickly to changing priorities and roll with the changes.

  • Analytical: Able to process qualitative or quantitative data and draw insightful conclusions.

  • Communicative: We are a multi-cultural office with people from all over the world--so that means listening to people and striving to make connections.

  • Proactive: Acts without being told what to do. Feels confident making suggestions and bringing new ideas.

  • Strategic: Able to see and communicate the bigger picture. Also able to determine opportunities and deficiencies via comprehensive analysis.

  • Growth-oriented: Believe in everybody’s potential for growth, don’t see them as a list of skills, but as a process, believe in the power of “yet”.

  • High standards, hard work ethic, and persistence.