CareerFoundry is building the number one online destination for career changers, and we’re looking for customer care and administration specialists with a great attention to detail to help us provide life-changing outcomes for our students. Our worldwide, online community of students take UX and UI Design and Web Development courses with us to get started in a new career in tech, while we support them from our Berlin HQ.
We’re looking for experienced customer service, customer care or administrative specialists to transition into AfA Student Advisors - the dedicated team that looks after students funded by the German government via the Agentur für Arbeit and JobCenter’s Bildungsgutschein for Weiterbildung scheme. Student Advisors working with these students field admissions enquiries, enrol the students and complete their Bidlungsgutschein paperwork, help look after them while they’re studying with us, and liaise with the Agentur für Arbeit caseworkers.
The role requires a high attention to detail, the ability to grasp how various systems and processes interact, and most importantly, empathy for students embarking on a challenging but ultimately life-changing educational experience. In return, we offer candidates a position on a friendly and lively team, in a diverse company that’s deeply committed to education and student outcomes, as well as the opportunity to grow and develop professionally, and to help shape the future service offerings for AfA students.
This is a full-time position with no shift work required. For this position, attendance in our Berlin-based office will be necessary for part of the week (especially during onboarding), with the rest of the week working from home.
Mission as a Customer Support Specialist / AfA Student Advisor:
Facilitate and process student enrolments to our AfA-compatible courses, adhering to a high level of quality and accuracy, whilst providing a friendly and welcoming environment to students joining CF. During the course, support students in understanding how they can meet their study goals whilst adhering to AfA regulations.
1 - Guide prospective students through CF’s admissions and enrolment processes
2 - Provide reliable, quick, and high-quality customer support to grow retention and completion rates
3 - Plan and execute initiatives to improve the student experience
How to Apply:
Please write a letter of intent addressing the following:
Please submit your resume/CV, along with your letter of intent, via the “Apply for this role” button below.